VYPR Supplies is committed to providing a high standard of service, on and off the course. Most things go right — but if something doesn't, we want to know about it and put it right as quickly and fairly as we can.
1. How to Raise a Complaint
If you're unhappy with a product, an order, or any aspect of our service, get in touch with your order details and a description of the issue — however you'd rather reach us:
Email: info@vyprstore.com
Phone: (+44) 7961 411395
Post: VYPR Supplies, 5 Grasmere, Macclesfield, Cheshire, SK11 8PL, United Kingdom
Phone: (+44) 7961 411395
Post: VYPR Supplies, 5 Grasmere, Macclesfield, Cheshire, SK11 8PL, United Kingdom
2. What Happens Next
We aim to acknowledge every complaint within 2 business days of receipt. From there, we'll investigate and aim to give you a full response — or at least a clear update on next steps — within 10 business days. Some issues take longer to get to the bottom of properly; if that's the case, we'll tell you and keep you posted rather than leave you waiting in silence.
3. If You're Not Happy With the Outcome
Reply to our response and ask for it to be escalated. We'll take a second, closer look and come back with our final position.
If you're still not satisfied after that and the complaint relates to a purchase, you're entitled to refer the matter to an independent alternative dispute resolution (ADR) provider, or seek advice from a consumer rights organisation such as Citizens Advice.
4. Changes to This Policy
We may update this Complaints Policy from time to time as our process evolves. Any changes will be posted on this page.